Refund policy

We only accept returns and exchanges for defective or damaged products due to poor service on our website.
If you would like to request a return or exchange, please contact us within 7 days from the date you received the item—the shipping fee when we absorb re-sent.

Please get in touch with customer service before returning or exchanging the goods. If your return is accepted, we’ll send you a return shipping label for instructions on how and where to send your package.
Items sent back to us without first requesting we will not accept a return.

Make sure that your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging, and also need the receipt or proof of purchase.

Damages and issues

We care about every product and will carefully check the items before shipping. If you received any damaged item, we will help you claim compensation.
Please inspect your order upon reception as soon as possible and contact us in 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


We do not accept exchange or return requests for the following cases
  1. Books, thermal mugs/bottles, and food products (except in the case of defects caused by our website or by the manufacturer)
  2. Goods more than 7 days after signing
  3. Goods that have been used or worn
  4. T-shirts and other apparel that has changed sizes
  5. Goods that are damaged or scratched through no fault of the website or the vendor
  6. Products with missing or damaged outer packaging or accessories


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We remind you that only one return (exchange) is available per order.


We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, we’ll refund you on your original payment method.
Please remember that it can take some time for your bank or credit card company to process and post the refund. 
The refund amount is the amount of the product. Shipping costs are already incurred and cannot be refunded.